Top Rated Tennessee Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
Liberty Mutual 12
Progressive 6
USAA 6
Farm Bureau 6
Allstate 6
State Farm 6

Recent auto insurance reviews


Liberty Mutual Auto Insurance Reviews

Average Customer support
I have had the same insurance for probably about 18 years and know my insurance guy by first and last name he also knows my name and I've never met them in person. I have unfortunately called due to accidents as a check as a teenager and I found everyone to be very comforting polite and patient while I was in distress. I've had great customer service and although right now I'm thinking about switching it doesn't have anything to do with the customer service it has to do with the cost.

Good Customer support
The customer support functions well. It is attentive and responsive to my needs. I am pleased.

Average Premium
Honestly, I have only had liberty mutual as my insurance provider so I don’t know firsthand about other premiums with other insurance providers. I do know that when I got my current vehicle just over a year ago that I called other insurance providers to ask for premiums and monthly as well as annually price points and liberty mutual was close. I had a choice in the premium either high or low about $500 is a lot but not compared to what the cost could be otherwise or other companies

Average Premium
The premium is much lower than my last company. I am satisfied with my new coverage cost. It is nice to deal with a company that is reasonable with their pricing.

Average Overall
I had been driving for around 19 years and have had the same insurance since then. I have been thinking about switching recently as I do not like the cost involved right now but it is such a pain to switch over to something new.

Excellent Overall
I choose this company because it is a good company and the premiums are better than other companies.

Excellent Accessibility
With the accessibility of my insurance company I have no complaints I can go in person about 15 minutes away from my home and they're available 24 seven by phone everyone is polite when it comes to talking on the phone when I called and I've needed new forms or price points they've been quick to answer an email immediately my new insurance card I have not a single complaint with interactions with them.

Excellent Accessibility
The company responds to my questions and answers them quickly. I have no complaints at all. The accessibility and interaction is perfect.

Bad Policy Offers

Excellent Policy Offers
The policy offers same coverages when compared to other insurance companies but cost less.

Average Overall
I love that my insurance provider is easily accessible. I like that they're easy to talk to you and always seem happy to work on your plan and price point I like that they bundle prices and give discounts for things like low mileage multiple cars on your plan paying off your car loan and things of that nature. I like that they email information quickly and follow through with everything I've said I've never had an issue with them and unfortunately I have been a few accidents. I find everyone to be very polite and the price point It’s similar to other insurance agents and companies price points.

Excellent Overall
The company is solid and handles itself well. I am confident in my coverages. I am pleased with this company, so far, in all respects.


Progressive Auto Insurance Reviews

Excellent Customer support
When my husband was in an accident almost a year ago, Progressive paid us immediately $4100 for us to get a car. They were fast and on top of things!

Good Premium
The premium for Progressive was way cheaper than USAA, GEICO, and of course State Farm. State Farm was the most expensive one for me and my family, about $200 extra. While USAA and GEICO were about $100 more for full coverage.

Excellent Overall
I went with Progressive because they were the cheapest for full coverage. I have had GEICO and USAA before, but once I compared all of those auto insurance companies together, Progressive was the cheapest. Plus, when my husband had a car accident from his coworker hitting him, Progressive paid us immediately for us to get our Mazda 03 2008.

Good Accessibility
I like that it's not an hour away. I like that we just have to get onto the highway and drive like 5-10 minutes from there until we are at the insurance company. What I dislike is the traffic in Nashville.

Good Policy Offers
Full coverage with Progressive compared to USAA and GEICO was a least $100 cheaper!

Excellent Overall
Overall, Progressive is a great company! They are affordable for the working class which is amazing! They also handle all of their claims fast.


USAA Auto Insurance Reviews

Excellent Customer support
When we bought a second car, I was able to add it to our policy quickly with no hassle. I did it over the phone and I had proof of insurance sent to my email immediately.

Good Premium
I remember it being pretty much the same across the board. I picked USAA because I trust them, not solely because of the premium.

Excellent Overall
USAA is my bank and I trust them. They have always taken care of me as a customer, with no surprise fees. I have never needed to use my insurance but I believe they would pay out without trying to cheat me.

Excellent Accessibility
I can call and get help from a person or I can use the mobile app or the website. I feel confident that I can contact them at any time from any place.

Excellent Policy Offers

Excellent Overall
USAA is for veterans and not as profit-driven as most banks and insurers -- they are more like a credit union. So they do not rig their system to rack up as many fees and penalties as possible.


Farm Bureau Auto Insurance Reviews

Excellent Customer support
I think this is where they are at their best. They just seem to really care about the people they are working for, in the end, they are just nice.

Good Premium
I think it's mostly the same as other ones you will see, but it seems like they are upfront with me when it comes to what is inside the coverage.

Good Overall
They are just a local company that have people who work for them that seem to care about the people who are trying to get insurance.

Good Accessibility
I wish there were more branches, but the branches you will find will have people there who genuinely care about the people they are working for

Good Policy Offers

Good Overall
I just like that they have a small town feel with the way customer support talk to people and they way they treat the people as well, they just seem to care.


Allstate Auto Insurance Reviews

Excellent Customer support
My agent has always come to the house for all of our claims and questions. He's always there within 24 hours of calling.

Excellent Premium
I feel that the price is fair and what I get in return is awesome. They always go the extra mile for my business.

Excellent Overall
The coverage was very complete and the agency is very friendly. I like the service and the price.This is one of the main reasons to choose

Excellent Accessibility
Phone, email, and through the website I can usually get a response on the same day of my contact.

Excellent Policy Offers
Offerings are for greater coverage

Excellent Overall


State Farm Auto Insurance Reviews

Bad Customer support
I really don't have much contact at all with customer support I have never filed a claim so my need to communicate has been very limited. I have not had a need to talk or call them at all. I am very concerned about the rate increases and like I said if it continues will most definitely be checking for prices from other companies

Bad Premium
I was a little unhappy my policy goes up every year even though I have never filed a claim. My house insurance has went up nearly forty dollars and this year my car insurance went up by around fifty dollars every six months if they continue I am going to change to a different company. I am become very unhappy with them since the rate increase does not seem justified

Bad Overall
At the time I choose this company I was going through a divorce and had to change to my own policy. I was able to combine my house insurance with my car insurance and obtain a discount. I also choose it because it is a name brand company that has been around for a long time. They gave me a great quote so I changed to them I have been with them ever since

Bad Accessibility
The agent I got my insurance from is very close to my house so I can't complain about that at all it is almost around the corner even though I think most transactions are handled by claims people so I don't know how much this matters now in these times.

Average Policy Offers

Bad Overall
I liked that they had been around forever and that they had a pretty good reputation. I liked the ease of billing and that you could pay your insurance in either monthly payments or break the six month period into two different payments. I like that you can pay this online through the website that is easy to use.


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