Top Rated New York Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
GEICO 17
USAA 15
State Farm 13
Progressive 9
Allstate 7
Esurance 6
Mapfre 6
Nationwide 1

Recent auto insurance reviews


GEICO Auto Insurance Reviews

Good Customer support
They are very friendly and knowledgeable about my policy, and always get back to me relatively quickly when I have any problems or questions

Good Customer support
I've interacted with GEICO customer support when I first bought the policy and when I needed a tow truck. In both instances, they were competent, friendly and professional.

Excellent Customer support
Customer support is fantastic. As I stated above I do many everything through an app. I rarely have to speak to a customer representative and when I have had it was quick and painless.

Average Premium
Like I said this is the best deal I could get, I wish it was better but I'm not mad about what I have to pay. It's the cheapest I could get because of my driving record at the time.

Good Premium
It's been a long time since I compared premium payments, but as I recall they are about the same as other comparable insurance companies such as Progressive.

Excellent Premium
Their premiums are very cost effective compared to other insurers, especially younger drivers. I am getting a good rate despite being 8 miles from a major US city (St. Louis). Granted I have had older vehicles but Allstate charged far more for a $500 van.

Average Premium
The premium for our coverage was less than other companies, but I still feel that it is pretty high. It would be nice if they were all cheaper.

Good Overall
It's a well know company for having the best deals in my area. I also like that as I grow I can add another car and house pretty much anything that needs to be insured is covered.

Good Overall
I know that GEICO is a major insurance company, and I was impressed with their phone setup and customer service when I called them. I used websites to comparison shop and concluded that they had good rates and options. Their website and customer service impress me as highly competent as well.

Good Overall
I chose this company because at the time, they were the least expensive and it's a well-known company that I can trust.

Good Accessibility
I like that a lot of the stuff can be dealt with through their website, so I can do things right from my phone if needed

Good Accessibility
The interactions i've had have been straight to the point, with competence and professionalism. On signing up I was able to quickly communicate my needs and get send emails with info that I needed to make a decision.

Good Policy Offers
It was the best deal that I could get at the time I was looking

Good Overall
I like that they are polite and knowledgeable, this is the first insurance I got on my own. It was scary and I had a lot of questions. They were very helpful and patience with me.

Good Overall
I interact with the company on the initial purchase of car insurance, on setting up autopay, on receiving my policy documents and on calling for a tow truck. In every instance the customer service was excellent. I have no complaints at all, and everything has gone smoothly.

Good Overall
The website is a bit hard to navigate, it usually takes me forever to find what I'm looking for when I go on.

Good Overall
The only thing I disliked was that, when first signing up for auto insurance, I felt as if a script was being followed, and I did not have total control of viewing all the options to put together the ideal policy coverage.


USAA Auto Insurance Reviews

Excellent Customer support
When I was in my wreck, I had daily communication with my insurance. They deposited money into my bank account right away, before waiting for the at-fault driver's insurance to pay for it. They have checked up with me numerous times & handled everything great!

Excellent Customer support
I was behind on my insurance and they were able to walk me through the whole process on the phone without any difficulty

Excellent Premium
Well, I have only ever used USAA, so I don't know what else is being offered by other providers. I was in a wreck last year that was not my fault. Since I was not at fault, my deductible was waived. USAA offers great customer service, which I would pay more just for that,

Excellent Premium
I have a lower premium than my husband had with All-State and we get the same coverage for two cars.

Excellent Premium
The premium and rates were all similar compared to other insurance companies. I chose USAA for their excellent customer service.

Excellent Premium
Compared to other insurance companies USAA is saving me over 700$ annually and as a student that's a big saving.

Excellent Overall
My family always used USAA growing up, & once I needed my own policy, they were the best option. My father is retired Air Force, which is why my family was able to use USAA as their provider, & I decided to keep it as well.

Good Overall
I was offered their services when I became a member of the military. They offered competitive rates and good service overall.

Excellent Accessibility
I can reach them practically anytime through phone or internet. I like how quick their response time is. The one dislike I can think of is that they have contacted me a little too much about my wreck, in terms of checking in.

Excellent Accessibility
I went online and requested a call. They called me immediately and put me on hold for less than a minute and I was talking to someone right away. It was wonderful

Average Accessibility
They are a 30 minute drive away, but a 2-minute call away. I normally never have to go to their office so when I do it's no big deal. I still would love if they had more nearby but I understand they need to be closer to military bases.

Excellent Policy Offers
USAA probably offers the same things as other providers but at a better cost.

Excellent Overall
I love the customer service. I also like the different bundle packages they offer. I like that interaction with them can be done all online & that their response time is quick.

Excellent Overall
There is nothing I dislike, except possibly that I cannot get USAA for my girlfriend unless we are someday married. It seems a little exclusionary but that may be where the excellent rates come from.

Excellent Overall
I wish there was a local office where I could go in & talk in person to someone. I also think at times while my wreck was being settled, I would have been fine without as much interaction.


State Farm Auto Insurance Reviews

Excellent Customer support
I have only had to call a few times, but my experience has been exceptional so far with their reps.

Excellent Customer support
Customer support has been excellent. I have had several accidents and it is good to be able to call a local agent.

Excellent Premium
For the coverage that I get, my premium is very reasonable and competitive. I will keep this company for a while.

Excellent Premium
Their premium is lower by several hundred dollars. I am very happy with my premium.

Excellent Overall
I opted for this insurance company because my wife had them, so I switched to her plan.

Excellent Overall
I had been with online insurance companies for many years and was solicited by a local state farm agent. When I called he gave me a fair price and beat out the other car insurance companies by several hundred dollars every six months.

Excellent Accessibility
I have an office close to my house and their online website is extremely easy to navigate. They are easy to work with.

Excellent Accessibility
I like everything about this insurance company. Unless they go up on my rates, I will be a loyal customer.

Excellent Policy Offers
I think my insurance company offers a very good policy for the price.

Excellent Overall
I like the great service and exceptional service that they provide. They are easy to work with and close to my house.

Excellent Overall
I like how they have apps and I can contact them online. I am very pleased with this company.

Excellent Overall
There has been nothing that I dislike about them as of yet. I hope that it stays this way because I am very happy with them.

Excellent Overall
The only thing I would say I dislike about the company is that they could be cheaper. I am always looking for the cheapest car insurance.


Progressive Auto Insurance Reviews

Excellent Customer support
When I locked my keys in my car, I called customer service to get in contact with roadside assistance. They were great and 20 minutes later my car was unlocked and I was on my way.

Excellent Premium
My premium is less than it was at State Farm, with lower deductibles. I went to $0 deductibles, increased my coverage substantially, and still pay $30 less per month than I did at State Farm.

Excellent Overall
They had much better rates than the company I was with before, and they were recommended by my parents.

Excellent Accessibility
I like that everything is digital. I can access it from any desktop, tablet, or mobile phone. I can even download digital versions of my auto insurance cards. Everything is at my fingertips.

Excellent Accessibility
I like their accessibility, chat, phone, email, or most normal forms of communication are available. They are also available 24hrs a day 7 days per week, which is a necessity

Excellent Policy Offers
The policy offers the full coverage with very low deductibles

Excellent Policy Offers
I get everything that I need with progressive including vehicle payoff that most companies would not offer me.

Excellent Overall
I like that they offer so many discounts, like safe driving, bundling, paper-free, etc. It really helps me save money. I also like that they are a nationally recognized chain, so I know I'm not getting ripped off by an internet scam.

Excellent Overall
So far I have no dislikes with the company. I even chose them for my homeowner's insurance when I bought my first house a few months ago.


Allstate Auto Insurance Reviews

Average Customer support
I went through my family members, rather than calling the company number, so the process was very easy and relaxed.

Good Premium
I think the premium is a little lower than other major companies, but I think there are smaller providers that have cheaper premiums.

Average Overall
I went with Allstate because my dad and brother used to work for the company and that made it easier to set up a policy.

Good Accessibility
There is a location within 10 miles of my house, and I can always contact one of my family members for assistance as well.

Average Policy Offers
Allstate offers average rates and moderate coverage, about the same as most other major providers.

Average Overall
The company makes it easy to set up a policy, and the customer service seems to be above average when compared to other major insurance companies.

Average Overall
I just wish they had lower deductibles and a slightly lower premium. Sometimes it seems that I am paying a lot for very little service.


Esurance Auto Insurance Reviews

Bad Customer support
Most everything i've done has been online. I put a claim in for a windshield and didn't get a response for a long time.

Good Premium
Geico was going to charge me almost $300 a month for insurance on my new car, whereas Esurance only charges $120

Average Overall
When I was looking to buy a new car, my insurance company (geico) was going to raise my premium significantly. Therefore I searched for a better rate and found Esurance

Bad Accessibility
I have done everything online and over the phone. I am not even sure where a location is. I don't think there is one in my area.

Average Overall
I like the low premium and the online platform is easy to use. I am still going to keep them for a while.

Average Overall
I didn't like how they handled their claims. It took a long time and seemed like they were trying to wiggle themselves out of paying.


Mapfre Auto Insurance Reviews

Excellent Customer support
When we were away on vacation in another state and we had to rent a car, we had forgotten to bring a copy of our insurance card. When I called the insurance company, they answered the phone right away (no hold time) and I was able to get a copy of my insurance card emailed to me within minutes. It was very convenient and they were very helpful!

Excellent Premium
The premium was the lowest with this insurance company with the tickets that my husband has. Also, it's bundled with homeowners insurance which allows for an additional discount.

Good Overall
I have car insurance along with my husband. My husband has a few traffic tickets, so this was the cheapest company for car insurance with the tickets.

Excellent Accessibility
They are very easy to get a hold of. When you call the customer service department, there is rarely a wait and they were extremely helpful and professional.

Good Overall
I like the insurance company that we're currently using because they have very good customer service and their claims process was seamless and streamlined.

Good Overall
The only thing I don't like about the company is that they don't cover Uber drivers. My husband drives for Uber and if he were to get into an accident and tell the claims adjuster that he was driving for Uber at the time of the accident, his claim would be denied.


Nationwide Auto Insurance Reviews

Excellent Overall
I do not currently have any complaints about this company. They have been fantastic.


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