Top Rated North Carolina Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
GEICO 11
Progressive 10
State Farm 10
Farm Bureau 7
Allstate 7
Elephant 7
Ameriprise 7
Amica 7
USAA 6
Nationwide 1
Farmer's Insurance 1
MetLife 1

Recent auto insurance reviews


GEICO Auto Insurance Reviews

Good Customer support
Great customer support. Very helpful and help me with all my questions

Good Premium
The premium was cheaper for more coverage the other insurance companies.

Excellent Premium
Other companies were about $20/month more than this one, so I chose Geico for the affordability. No company could tell me what they offered differently than Geico when I asked.

Good Overall
I was looking for the best deal for my car insurance and GEICO was a lower price for more coverage.

Good Accessibility
I like that it is a nationwide company so they are very accessible if I need them.

Good Accessibility
They have a great online interface and 24-hour support so I'm able to recalculate and play with numbers whenever the mood strikes me. I can also change things on a whim, and they're great about notifying for payment, and their interface makes that super easy.

Good Policy Offers
More discounts than others offered me

Good Overall
Very helpful when I had a claim. Process the information very quickly and got back in my truck with 2 weeks.

Excellent Overall
They are a bit pricey, despite the claims of being able to save 15% or more on insurance. I found they are usually middle of the road for auto and on the high end for homeowners.

Good Overall
I do not have any complaints about my insurance company right now.

Excellent Overall
I like mostly everything about Geico. I personally have not experienced anything negatively regarding the company. They are a reliable insurance company and they are well known.


Progressive Auto Insurance Reviews

Excellent Customer support
When I contacted them for roadside support, they were very pleasant to speak to and they sent me help right away. When I used it, my cell reception was very bad but they were patient when they had to repeat everything 3x times.

Excellent Premium
When I was looking for car insurance, I received a quote from pretty much everyone. Geico, State Farm, Progressive, Travelers etc. The Progressive gave me the cheapest quote.

Excellent Overall
I originally chose them because they had an advertisement where you could stick something in your car which would relay your driving habits to progressive and they would change your quote depending on how safe you drove. I drive safe and rarely speed, so I was excited to try this and my quote ended up being about $75 cheaper.

Excellent Overall
Progressive had the lowest prices of all the insurance companies that I had contacted. I went with them because I also liked that you could do most things online and didn't require an agent to buy the insurance.

Excellent Overall
I went through a divorce and USAA's policy tripled so I had to shop around. Progressive has the best rates and doesn't jump your premium after 6 months.

Excellent Overall
I choose progressive over the other insurance companies because I always saw the commercials which lead me to call and they actually do have great rates that are affordable

Excellent Accessibility
They have nearby offices in which I could talk to someone face to face. And in situations when I needed help, they would tow my car with roadside assistance. They have the amount of accessibility that I would expect from an insurance company.

Excellent Accessibility
The only problem I have isn't really with the provider but more of with the state law. It seems stupid to not be able to pay less in insurance for a car that hardly never moves based on mileage. My last job had provided me with a work truck and I would be away from home for months at a time so I was essentially paying the insurance company for no reason other than to not have a lapse in my policy and have to mess with setting the insurance up all over again.

Excellent Policy Offers
I think their policies are relatively the same as other insurance companies.

Excellent Overall
I like the company a lot. My favorite thing was the dongle that I put in my car that relayed my driving habits to Progressive. I liked how they were using technology to lower my bill.


State Farm Auto Insurance Reviews

Excellent Customer support
They are quick to answer my questions or concerns whether I email them or call. They are open a reasonable amount of hours, I have not been able to contact them.

Average Premium
Over the years, I have periodically checked other insurance companies on price, every time my insurance company always beats them by 15%.

Average Premium
My premium would be more at other insurance companies because I have very poor credit. My premiums have been locked in at state farm because I have been with them so long

Excellent Overall
They were convenient to where I was living at the time I got the policy. Also, they have been around forever and they have a good reputation.

Excellent Accessibility
The insurance company is easy to access. If I email them they usually call me back within an hour. When i've called, I don't ever remember a time when they did not answer the phone. I've never been to their office, but they are fairly close to my house, so I imagine I could walk in any time I wanted.

Excellent Policy Offers
I believe they are equal to most other insurance companies in levels of coverage.

Excellent Policy Offers
We get employer discounts from the company we work for through state farm.

Excellent Overall
The insurance company has always been responsive to my needs. Every time I have talked to them they are very pleasant.

Good Overall
The only things I really dislike about the company are the insurance prices even though they match other companies, I still find it high. I also really dislike the distance my personal insurance agent is from me. She's a good 45-minute drive away.

Excellent Overall
My only complaint is my premiums do go up every year if only just a couple of bucks. I've never filed a claim, so it seems a bit unfair.


Farm Bureau Auto Insurance Reviews

Excellent Customer support
I needed to make some changes to our policy, so I contacted customer support. They solved the issue right away with minimal inconvenience for me. The representative was helpful, friendly, skilled. I was happy with this

Good Premium
The same coverage costs differently. We used to pay more for the same coverage provided previous insurance company. Moreover, we were obligated to buy their membership. So in total, it was significantly pricey.

Excellent Overall
Good reputation, reasonable rates for insurance, available discount for bundle policies, discount for good driving (safety driving), easy to communicate, great customer service, easy to manage accounts online. There is no problem to make payments.

Excellent Accessibility
I like pretty much everything for now. Our agent sends us some notes time to time reminding we could discuss new options. It means she is aware of her job. Also I like I can get the insurance card wherever I need it thru website

Excellent Policy Offers
It was easy to communicate and discuss necessary coverage compare to other providers. We switched from another insurance company because of this reason. The current company provided a good premium.

Excellent Overall
Great customer service, easy to manage account and policies. The company provides reasonable rate and discounts if they available. In general, reputation is pretty good too

Excellent Overall
As a big company, sometimes it takes time to get the problem solved. For example, the claim can be solved slower than it could be. Maybe the rate can be increased without negotiation before renewal date started.


Allstate Auto Insurance Reviews

Good Customer support
I work with a family friend at Allstate and I trust that he gives us the best rates. I have done my research online and can confirm that is the case. I just started using this insurance brand but I know that if I have an issue, I have 24/7 customer support, even if I'm out driving at 3 am and my car breaks down.

Good Premium
Like I said in the earlier writing, the similarities in auto coverage between Allstate and Farmers and other insurance companies are pretty much the same. I went with Allstate because it's less expensive than Farmers but more expensive than the no-name brands. I have a family friend that works in Allstate too, so I am able to trust his senses better than a stranger.

Good Overall
I've used Farmers for the majority of my driving life, but it got way too expensive. I got into an accident when I first started driving and my insurance rates skyrocket. I was paying $1k every 6 months. When I switched to Allstate, I'm now paying $700 every 6 months. I chose these companies because they are reputable compared to a GEICO or other cheaper brands.

Excellent Accessibility
I like the accessibility of my insurance company. I can contact them at any time of the day, but I haven't had to yet. Knock on wood! But I know that if I had to, I would receive top-notch accessibility. Also, the signup process for the insurance was seamless and easy.

Good Policy Offers
The offerings are pretty standard but were cheaper than what I bought before. Two-way collision, medical coverage, emergency roadside service, etc

Good Overall
Overall, it's a great company. They are easy to access, a cheaper option that I used in the past, and their online portal makes it easy for me to retrieve any information I need (such as insurance cars, next payment due, etc). I would definitely recommend to a friend or family member.

Good Overall
The price is still higher than I'd like it to be. Spending $1,400 per year on car insurance seems like a lot, but I can understand since I had an accident when I first started driving. As I continue to gain experience, the cost will go down. Other than, I'm happy with my insurance company.


Elephant Auto Insurance Reviews

Excellent Customer support
The customer service is literally outstanding, and they really know how to make you feel positive.

Excellent Premium
I don't have to pay a premium.

Excellent Overall
It was the best cheapest insurance I qualified for in Virginia.

Excellent Accessibility
There is honestly nothing that I dislike about my insurance. I love my insurance and I recommend it to everybody who lives in Virginia.

Good Policy Offers
Well, I get up to $ 900 in rental Reimbursement, and other companies don't pay that much.

Excellent Overall
I like how they have a 3-year forgiveness plan. Meaning that If you had any tickets 3 years before signing up with them, they will basically forgive those past offenses and treat you as a clean driver.

Excellent Overall
Like I said before, there is absolutely nothing that I dislike about my insurance. I made the perfect choice for myself.


Ameriprise Auto Insurance Reviews

Good Customer support
I've had to use customer support a handful of times from my insurance company. When I opened up 3 claims I had to call them and they were always available 24/7. They were really quick to follow up with my with adjusters and also allowing me to select my own repair shops. They also have been very positive for other accidents that didn't involve another motorist such as just damages from natural elements and hitting an animal. They were good in getting me rentals as well as following up with the status of the work being done to my vehicle. They also were very timely in their sending of reimbursement checks and various other adjustments afterward when I had received my repaired vehicle back.

Good Premium
This seems to be very similar if not the same as my previous insurance company. I feel that the coverage is almost the same as I cannot tell the difference in the coverage I am currently getting to my previous coverage from Triple A.

Good Overall
I opted for Ameriprise because it was offered through Costco Membership and it provided me with the best rates for all the coverages I needed for my automobiles.

Excellent Accessibility
I like the friendliness from the representatives I have spoken to from my insurance company. They all seem to be very knowledgeable and honest. They were quick to tend to my needs and made me feel very comfortable about the whole process each time I had to open a claim. They were able to answer questions well and they were able to provide good advisory information to let me proceed with the process smoothly.

Excellent Policy Offers
As far as I know, Ameriprise's company policy offerings are comparable and along the same lines as other insurance providers. I was with Triple-A prior and I do not notice a difference in their policy offerings.

Good Overall
I like how the company is very active and attentive to my needs. I like how they are quick to respond to me. I enjoy the good rates I get from their coverage and I really like how they do not bother or pester me throughout the year. If I need something I can call them otherwise I feel a sense of freedom and confidence knowing they're there when I need them.

Good Overall
There isn't anything I don't like about the company. If I had to nitpick it would be that they're not very known amongst my friends and colleagues so if we ever speak about auto insurance they don't have any idea who my company is because they're not one of the popular 5 that most people get coverage from.


Amica Auto Insurance Reviews

Excellent Customer support
Anytime I have had a claim they have made it quick and easy. They are professional and courteous and show true concern anytime i've had to contact them with a claim. They make it extremely easy.

Good Premium
I don't know what the cost for other companies is since I have had this policy for 30 years and have not done any comparison shopping.

Excellent Overall
My husband's family had used them and when we got married, which is the first time I needed my own insurance (vs. Being on my parents) we started using them. We were very satisfied and have been customers for nearly 30 years now.

Excellent Accessibility
I've not been able to get in touch with them. I typically call, because when I have a claim it's the easiest way to start the process, then I follow up and send the info to the email for the person they've assigned to work with me.

Excellent Policy Offers
I think the policies are about the same, deductibles, premiums, etc. They are set apart by their customer service

Excellent Overall
They have never let me down. Anytime I have had a claim or needed to adjust my policy, they have made it easy and quick and they are so courteous. It's truly a pleasure to work with them.

Excellent Overall
When I first started with them, they would give some money back at the end of the year but they stopped doing that years ago. It was disappointing, but not enough to change.


USAA Auto Insurance Reviews

Excellent Customer support
They are very polite and knowledgeable and follow up when they say they are going to unlike many other companies that make you contact them again

Excellent Premium
We haven't really shopped around for a while so can't give an accurate comparison but i know it's a lot less than what i paid when using geico a few years ago when I was single

Excellent Overall
My wife has used it for a long time and they are very good to her, never had issues and rates are pretty reasonable.

Excellent Accessibility
The internet is right there and we haven't had to travel to see them for any reason so their physical location is pretty meaningless

Excellent Overall
They've helped us through many issues like arranging rentals, body shops, towing, and claim management. Also got us money for a new car quickly.

Excellent Overall
I guess if they had lower rates that would be nice but honestly can't complain about much here. Maybe they could have physical locations or something


Nationwide Auto Insurance Reviews

Excellent Accessibility
They have fantastic accessibility. My local agent is great. His response to all calls, emails, etc in a timely manner. He is always polite, respectful, and answers all my questions.


Farmer's Insurance Auto Insurance Reviews

Excellent Overall
The reason I like this company is that of the agent we personally see. He is great at his job and always reassuring when we have questions.


MetLife Auto Insurance Reviews

Bad Premium
I'm not aware of other auto insurance company premiums, but with our Auto insurance company, I feel like we are paying way too much. Especially considering that we are both highly experienced drivers with clean records.


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