Top Rated North Carolina Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
USAA 12
GEICO 12
National General 6
Progressive 6
Farm Bureau 6
Amica 6

Recent auto insurance reviews


USAA Auto Insurance Reviews

Excellent Customer support
I love talking to them. It is easy and fast. They are very friendly and make the process very easy. I feel like they jump through hoops instead of me jumping through hoops.

Excellent Customer support
They are always friendly and helpful. It is easy to get a quote and easy to sign up. I am able to talk to an actual person when I call. They always answer my questions completely.

Excellent Premium
It was a hundred dollar difference, cheaper. The more I bundle the cheaper it gets. I feel like it is the best rate in town.

Excellent Premium
I know that it is quite a bit less than the other major companies in my state. I called pretty much all of them. Most of them were double that price. It is a company that is only for military and their families, so there is a military discount.

Excellent Overall
It is through our bank. At the time we were applying for a car loan and they asked us about insuring the car. They were able to give us a better rate then we had been quoted through American family so we changed.

Excellent Overall
It is the cheapest insurance company around here. I got quotes from all of the other major companies and this one gave me the lowest quote for the most coverage. My dad also uses this company and said he likes it. They also let you bundle home and auto.

Excellent Accessibility
They are easy to access, I am able to call them email them or live chat with them. I am able to call and get right through no long wait times. If I email there are immediate same day responses

Excellent Accessibility
I like that I can talk to a person when I call. I like that I can pay my bills over the phone rather than online if I want. I like that I can reach them 24 hours a day and they take care of claims quickly. My parents had a flood in their house and everything was taken care of quickly.

Excellent Policy Offers
The insurance policy offers fast process claims. It's very easy and fast. The coverage is up to par and cheap.

Excellent Policy Offers
They have the cheapest price, they offer more coverage for that price than other companies. There were a few more advantages to this one like roadside and rental assistance.

Excellent Overall
I like that it is easy and cheap. I am able to do most of what I need online. Add delete or change coverage. When I do make a claim it's fast and easy. My rates do not go up after every claim.

Excellent Overall
I like that they care about military families. They have good customer service. They have the best prices around. They offer all the kinds of insurance that you might need. They also offer to the bank. I like that when I call I can always understand the representative. They do not try to push their products on me.


GEICO Auto Insurance Reviews

Excellent Customer support
I was recently in an accident that was my own fault. The reporting process was very easy, quick and painless. I had accident forgiveness and therefore owed nothing and my rates didn't increase. The staff was helpful, friendly and knowledgeable.

Good Customer support
Great customer support. Very helpful and help me with all my questions

Excellent Premium
I believe that Geico has the same coverage, discounts, and features for a similar or lower premium as other companies.

Good Premium
The premium was cheaper for more coverage the other insurance companies.

Excellent Overall
I used to have State Farm, but when my car got broken into, they refused to pay for the stolen items because of a huge deductible. Geico was already our home insurance and so I switched the car insurance to Geico as well after asking them their policies. They have a lower deductible for similar rates.

Good Overall
I was looking for the best deal for my car insurance and GEICO was a lower price for more coverage.

Excellent Accessibility
I interact with Geico through my online account and through the telephone. I do not go to an in-person office in order to speak with them. It is very easy to contact them and interact with them online and on the phone.

Good Accessibility
I like that it is a nationwide company so they are very accessible if I need them.

Excellent Policy Offers
They had a lower deductible at a similar rate, also they have accident forgiveness, which I appreciate.

Excellent Policy Offers

Excellent Overall
I like the lower premiums, lower deductibles, accident forgiveness and friendly and knowledgeable customer service available to me through Geico.

Good Overall
Very helpful when I had a claim. Process the information very quickly and got back in my truck with 2 weeks.


National General Auto Insurance Reviews

Excellent Customer support
I was not very well-versed in insurance policies and matters like that. My insurance provider was very helpful in explaining what everything meant, even before I purchased my policy from them. They are a smaller company, and someone is always available to talk in person at the physical location.

Average Premium
My premium is not the best compared to other insurance companies for the same company. But I think that has a lot to do with the fact that I have not held a driver's license for very long.

Good Overall
My insurance agent searched for the best and lowest rate options for me. As a young and new driver, most of my options were very high priced, but National General offered me a rate that I could afford every month.

Good Accessibility
The company is quite close to where I live and rather easy to get to. The only thing that isn't very accessible is the parking. The parking is on the other side of a street that gets a lot of traffic during some points of the day.

Good Policy Offers

Good Overall
I quite like the customer service, the ease of access, and the rates that my company was able to offer me. They also got me insured very quickly (at the car dealership, in fact!), faxed a copy to the salesperson, and I was driving home insured in about 20 minutes.


Progressive Auto Insurance Reviews

Excellent Customer support
Customer Service is easy to reach and always can help on one call. Most of the staff seems very knowledgeable about the products and services offered.

Good Premium
Most of the premiums do not include roadside assistance. This is included in my premium. Other premiums are slightly higher, additionally, my coverage is lower due to the payment types I choose. I pay in advance thus deducting my premium.

Excellent Overall
I went with Progressive because of the access to availability. I had been with Progressive for a few years and when I was shopping for car insurance I called a local insurance company. I had never had direct contact with a local insurance company and the company was great to work with. I rarely even log on to the website, my insurance agent I shoot her an email and she does everything for me. I have the option of going online, calling customer service or dealing with my local agent. My local insurance agent does review everything for me every 6 months and makes recommendations on renewal. She has compared other companies and provided me with the information on request.

Excellent Accessibility
My insurance company has a local agent I can email for assistance, a full website for managing coverage and receiving documents. Customer Service number that allows me access to speak to someone anytime day or night. The app provides coverage information and ID cards on demand.

Excellent Policy Offers
Insurance companies all have typical coverage however when comparing car insurance services Progressive made it easy to understand without reading through the fine print. Also, I receive free towing and roadside assistance with my coverage plan.

Excellent Overall
Progressive offers insurance to a wide variety of customers and offers many different insurance types. Progressive offers many different coverage options and value for the premiums paid.


Farm Bureau Auto Insurance Reviews

Excellent Customer support
We get excellent customer support from our insurance agent. He is available anytime by cell phone if we have questions or needs.

Good Premium
I believe that it is a good premium, comparable with other insurance companies. We have not shopped around much though.

Good Overall
It was the company that my husband's father always used, so my husband chose it for us too.

Excellent Accessibility
I like it because we have an actual agent that we can call and discuss our insurance with. It is personal service.

Good Policy Offers
I believe that it is approximately the same offering as other companies.

Good Overall
I like that there is a physical office within 20 miles, our agent is accessible by phone or email, and we get personal service.


Amica Auto Insurance Reviews

Excellent Customer support
Anytime I have had a claim they have made it quick and easy. They are professional and courteous and show true concern anytime i've had to contact them with a claim. They make it extremely easy.

Good Premium
I don't know what the cost for other companies is since I have had this policy for 30 years and have not done any comparison shopping.

Excellent Overall
My husband's family had used them and when we got married, which is the first time I needed my own insurance (vs. Being on my parents) we started using them. We were very satisfied and have been customers for nearly 30 years now.

Excellent Accessibility
I've not been able to get in touch with them. I typically call, because when I have a claim it's the easiest way to start the process, then I follow up and send the info to the email for the person they've assigned to work with me.

Excellent Policy Offers
I think the policies are about the same, deductibles, premiums, etc. They are set apart by their customer service

Excellent Overall
They have never let me down. Anytime I have had a claim or needed to adjust my policy, they have made it easy and quick and they are so courteous. It's truly a pleasure to work with them.


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