Top Rated Massachusetts Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
USAA 12
GEICO 12
AAA 6
Progressive 6
Arbella 6
State Farm 6

Recent auto insurance reviews


USAA Auto Insurance Reviews

Excellent Customer support
Every Time we had called we were always picked up in a very short amount of time

Excellent Customer support
Always available online or in person over the phone, whether in the states or overseas in Japan! Always kind and courteous, and always answer my questions to my satisfaction. Never have to wait on hold on the phone.

Good Premium
This company has been very good and has always been able to help us out during times of needs

Excellent Premium
Premiums are the lowest in the business, and it is all done online or over the phone. Have had them for 24 years, and will never change insurance companies!

Excellent Overall
My family already has used this company and we decided that it was easier to continue to use this company.

Excellent Overall
They work exclusively with the military. Have been with them for 24 years, and will be with them till I die. They have the best rates, best customer service, and will cover us even in Japan. And we get a dividend check back at the end of the year!

Excellent Accessibility
Its is very easy to access the company. All we had to do is either use the app or phone call.

Excellent Accessibility
Accessible worldwide, at any time of day or night

Excellent Policy Offers
My policy offers a free towing and roadside assistance

Excellent Policy Offers
Lowest rates in the nation

Excellent Overall
Easy to use and has always been able to help us out during gout times of needs

Excellent Overall
Already stated what I like about the company from above


GEICO Auto Insurance Reviews

Good Customer support
I had an accident in 2016 that totally destroyed my previous car, and Geico was fast to tally up what the car was worth and send me a check for it, so in that instance, the customer support was very good.

Average Customer support
I rarely have had to use customer support. However, When I have had to use the support it's been fine with no issue. They file my claims quickly and fast and have convenient places for insurance paperwork.

Average Premium
The premium is high because I have full coverage, but it is lower than that of other companies for the same amount of coverage.

Good Premium
I think my premium is much cheaper than other insurance companies with the same coverage. I've applied and gotten quotes from other companies with the same coverage and the premium was much higher compared to my present company.

Good Overall
I opted for this company because it has the cheapest price for the full coverage I need since I am still paying for my car.

Average Overall
I felt this company has good discounts available. Also, this company is relatively cheap compared to the other competition. Also, they offer comprehensive coverage which is lacking in other companies.

Good Accessibility
The company is easy to access online and it is easy to look at the details of your policy, make payments, and make changes in your coverage if you want to. They also have an 800 number if you have an accident over which it is easy to reach them at all times of the day.

Average Accessibility
I like the accessibility in that it's mainly online I interact with my company. I don't really have any near home offices that I know of but that is fine with me. Overall I'm satisfied with the interaction with the company.

Good Policy Offers
They are pretty much the same, but they are somewhat cheaper for people of my age.

Good Policy Offers
They offer similar policies compared to other providers but cheaper

Good Overall
The company is easy to deal with usually with a large online presence through which you can deal with all your business transactions with them.

Average Overall
I like about the company that it is cheap and the claim service is relatively fast and effortless. I also like the discounts and how cheap the premiums are compared to other companies.


AAA Auto Insurance Reviews

Excellent Customer support
My agent has always been extremely responsive to my communications and has always gone out of his way to help me in a timely manner. I have nothing but good things to say about him.

Excellent Premium
I had Liberty Mutual prior to AAA and paid several hundred dollars more per year than I pay with AAA for comparable coverage.

Excellent Overall
I looked around while I was shopping for insurance for the cheapest option that still had the same amount of coverage I have always had but paid more for. I found AAA to be one of the most economical companies as far as the price at the time so went ahead and chose to try them out and have been very happy.

Good Accessibility
I am not too far from my insurance company office, however, it is still over a 20-minute drive. I would be nice to have an office closer to my home.

Excellent Policy Offers
They offer comparable coverage at a cheaper price most of the time. I feel like I am getting adequate coverage as far as monetary amount and I don't feel like I am getting ripped off.

Excellent Overall
I like the fact that my agent is very accessible and that the pricing is very fair and consistent. They do not raise my rates each year by much and always are there if I have a question about something.


Progressive Auto Insurance Reviews

Average Customer support
I have not had to deal with the insurance company personally. I have never had to file a claim and my insurance broker handles all of the financial parts of my policy.

Bad Premium
The premium is lower than other companies that I compared Progressive too. I would like more incentives for not filing a claim, as I have never filed one in 10 years of having the policy.

Good Overall
I opted for Progressive because they had the lowest price for comparable coverage. My insurance broker said they undersold everyone else by so much that it saved me more than a combined home and auto policy.

Average Accessibility
Again, I have never had to file a claim, so I cannot speak to the accessibility of the company. I know that they have an online service, a mobile app, and a phone number.

Good Overall
I have already told you what I like about the company. It is cheap. It saves me money. I don't usually need to file a claim, so I just want to have basic coverage.


Arbella Auto Insurance Reviews

Excellent Customer support
I go to their local office to pay my bill, or if I have a question. The people there are very helpful and friendly.

Excellent Premium
I have shopped around at the major insurance agencies and found that my insurance has the best prices and premiums.

Excellent Overall
My parents had it when I was first getting my license. They have a lot of discounts that I can use.

Excellent Accessibility
They have an office right in town where I can walk in anytime and immediately sit down with an agent.

Excellent Policy Offers
They have better prices, but not so many discount programs

Excellent Overall
They have the best prices and offers, are local, and the people who work there are very kind and helpful.


State Farm Auto Insurance Reviews

Excellent Customer support
Customer support has been impeccable. At least for anyhow. I am glad that I made that choice.

Excellent Premium
The premium compared to other insurances is pretty reasonable I think. I thought it was a little high but when I look at others it was just in line.

Excellent Overall
I think this company had great reviews and their service was impeccable. I like to ensure that I'm getting the best service.

Excellent Accessibility
What I like about the accessibility of my insurance company is that it's right in our neighborhood.

Excellent Overall
I love the overall service of the company. They really love to take care of their customers and you really feel valued.


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