Top Rated Indiana Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
GEICO 12
Progressive 6
USAA 6
Standard Mutual 6
Allstate 6
State Farm 6
Erie Insurance 6
The Hartford 6

Recent auto insurance reviews


GEICO Auto Insurance Reviews

Excellent Customer support
They were very friendly. I've only had to call them once. They were very helpful, calm, and knowledgeable. They explained everything clearly and answered all my questions.

Excellent Customer support
They seem ready to provide help through many channels, which is amazing. I have no complaints about their customer service. You have an issue, they have a solution. The service has been great and I haven't gotten into any accidents so I have not needed much help from them anyway.

Average Premium
The premium is lower than past companies coverage. I believe it may be a little higher but I didn't shop around much. I knew they were easy to deal with from past experiences and I don't mind paying more for good customer service and ease of use.

Excellent Premium
I think I am paying less with Geico than I otherwise would if I am using a different insurer. That's just what I know but I have not been doing much research about it.

Excellent Overall
I used to work for an insurance tracking company and Geico was the easiest to work with. They were the friendliest. So when it came down to many insurance companies costing the same, I chose Geico.

Excellent Overall
I love their commercials, they're really hilarious. That was a great marketing strategy on their part. Then I called in a few years back and I liked the costs and coverage too. I decided to go with them.

Excellent Accessibility
I like that they have an app and they are online. I prefer to email/use the app than having to call and speak to a person. Their services are 24/7 which is a big advantage over having to deal with an insurance agent.

Excellent Accessibility
I only interact with them online or over the phone and that is good enough for me. They are available during times I am most likely to chat or call.

Excellent Policy Offers
Well, I can't say they are any different compared to others, but one thing I know is they provide excellent service and the premiums are cheaper compared to most others.

Excellent Overall
I like the ease of use and not having to go through an agent. I prefer being able to do everything online. They are always friendly and knowledgeable.

Excellent Overall
Geico has been nothing short of amazing as my insurance company. They are always willing to assist you with your concerns and I like the breadth of their product offerings too, along with the costs.


Progressive Auto Insurance Reviews

Excellent Customer support
I've only ever had to contact customer support for Progressive one time in the entire time I've had my policy with them because I haven't experienced any issues. The one time I did have to contact them was a billing question and they answered it promptly and politely, I was very satisfied.

Excellent Premium
The premium with Progressive is much better than that of the other insurance companies I have been in the past because it is the same, with the same amount of coverage, however, it is offered at a much lower cost to me. They are very competitively priced and are still offering me the lowest price even though some of my discounts aren't eligible for them whereas they were with others.

Excellent Overall
I've been with a couple of different insurance companies throughout the years. Every time, I had issues in one way or another, and even worse I found out that I was continuously being overcharged even though I had a great driving record. Someone mentioned to me that Progressive consistently has the lowest rates, so I got a quote. I've been with them now for a little over a year and have no negative experiences with them, and have not been able to find any lower price that can beat theirs.

Excellent Accessibility
What I really like about Progressive is that in addition to being able to call them, I can also access them via chat online through their website. This is much more convenient for me when I have simple questions and don't want to call in.

Excellent Policy Offers
I have the same coverage with Progressive as anywhere else, but they are able to price much more competitively.

Excellent Overall
Overall, I like the level of service and most importantly I really like the pricing. I find it really convenient that I can do everything I need in regards to my policy online. I can make any changes there and chat with agents without ever having to pick up a phone.


USAA Auto Insurance Reviews

Good Customer support
I am almost completely satisfied with it because I prefer to conduct my customer service interactions online and they are very prompt and polite with responding to emails, but their phone customer service is less satisfying because of long hold times and less than courteous personnel.

Excellent Premium
My premium with USAA is about three-quarters of the other lowest premium I was offered for similar coverage. I'm able to comfortably afford it with my other expenses and I am very pleased with it.

Excellent Overall
I initially chose USAA because it was the company my parents used and recommended. After researching it and several comparable companies, I found that USAA offered the lowest quote and took into account my good, accident-free driving record the most.

Excellent Accessibility
I am able to conduct essentially all my interaction with them online, and that is perfect for me. I don't need to meet with them in person and almost all the accessibility I need can be done through their website or through email.

Excellent Policy Offers
When I was shopping around I compared USAA to Geico and Progressive, and USAA offered higher monetary coverage policies for injury and car damage in case of accidents, and it also had an emergency roadside assistance policy, which other companies didn't offer comparable.

Excellent Overall
I like that they are trustworthy and have a good reputation that I picked up on from my parents. I appreciate their online accessibility, and the price I pay for coverage is excellent for the service they offer the amount of coverage and the extra policy benefits they give me.


Standard Mutual Auto Insurance Reviews

Average Customer support
The one experience I had was fine. They didn't pull out all the stops or fight for me, but they were fair and fast.

Average Premium
This premium is lower than when compared to Geico, Progressive, and other major insurance companies. It was even lower, but I had an accident shortly after getting my car.

Good Overall
I opted for this company because they were the lowest priced for the level of coverage that I wanted for my vehicle.

Average Accessibility
I most interact with my insurance company through my insurance agent. When I have contacted the company personally, service was prompt

Good Policy Offers
They are similar offerings, just less money

Good Overall
I like that the company offers the same coverage as other major insurers, but cost less money to have a premium. The customer service is fine as well.


Allstate Auto Insurance Reviews

Average Customer support
The only customer support experience I have had was with the initial purchase. I gave them my information and paid them and they sent me my policy info and card.

Average Premium
Premiums do vary, of course. Mine is in line with what I would expect to pay with many other companies. I do recall seeing one premium that was less expensive, but at least with Allstate, if something does happen, there is a chance that I can recover something.

Average Overall
I feel like I got the right mix, the right balance between good coverage and a reasonable price. It is insurance, so I always question the value of it, but it is required by law. It's literally a crime not to have it, so I picked Allstate.

Average Accessibility
The only interaction I have had was with the original purchase. I was fine with how it went. It was reasonably speedy and it had to be done. As I mentioned above, getting insurance isn't a choice. It isn't optional. I don't get to choose whether I do it or not. So all things being equal, the experience was fine.

Average Policy Offers
I feel like I have reasonable coverage and I certainly meet the legal requirements. I have had some insurance policies that were worse and cost more.

Average Overall
I never said like. Like isn't part of the criteria. Getting insurance is mandatory, so "like" doesn't factor in. That being said, there are certainly worse companies out there. It's why I don't rate them a 1. We are talking about a bottom feeder industry here, they aren't saving the world.


State Farm Auto Insurance Reviews

Average Customer support
Everyone that I have talked to at state farm has been helpful and friendly. The only problem is that in order to do something, you have to do it through your personal agent which can take some time.

Worst Premium
It started out relatively cheap but as of recently it jumped pretty high and it doesn't cover very much. I definitely will be looking for different insurance soon because I know there are plans out there that cover more and are cheaper. I would also like a plan to bundle with renters insurance.

Bad Overall
I honestly opted for this company because their commercials made a good impression on me. I knew them relatively well and when I looked at their prices they were decent enough so I went with them. I had also heard they had good customer service.

Bad Accessibility
I have had a hard time trying to contact my agent in past. It is easy to contact state farm but your agent who controls everything can be very difficult to find.

Bad Policy Offers
They have a lot of bare-bones policies that don't offer much protection but are very cheap compared to other providers. They also have a personalized agent for your area.

Bad Overall
I like how friendly they are and originally how cheap they were when I first purchased my plan. They also have good brand recognition because of all the commercials that they do.


Erie Insurance Auto Insurance Reviews

Average Customer support
There were some additional documents that the insurance company was supposed to provide to my lender but failed to do so. I had to mail everything in on my own. Not a huge issue, but a slight inconvenience.

Excellent Premium
The premium compared to other companies is the same, but the coverage is a lot better. The coverage is $100,000.00 worth of damage to both my care and the other parties vehicle.

Excellent Overall
I went with Erie Insurance because they offered car insurance and renter's insurance for the same price I was paying for just car insurance with Progressive.

Excellent Accessibility
The company is located within the city that I reside. It is literally a 5-minute drive to get there, I work right up to the street from their main office. The building they work out of is gorgeous and the employees are very friendly.

Excellent Policy Offers
They offer extended member discounts which decrease your overall payment the longer you are with them.

Excellent Overall
I like that the company was able to save me money by bundling my renters and car insurance. Aside from that, they bring jobs to Erie and increase our cities revenue. If they weren't here in Erie, I'm not sure that this city could survive.


The Hartford Auto Insurance Reviews

Excellent Customer support
When I call to talk to my insurance agency, the insurance provider's on call representatives are always clear, concise, and speak english very well. They don't sound outsourced, and they are always able to help with a problem.

Excellent Premium
For full coverage with any other company I would need to pay at minimum twenty dollars more a month, and my deductible would be a thousand dollars more for full coverage. The only way switching a provider would be beneficial is if I went with liability.

Excellent Overall
I pay a lot less for insurance with The Hartford, and I bundle with my grandmother's insurance. My family has been with them a very long time.

Excellent Accessibility
My insurance company is great with interaction and accessibility. I can find my car insurance card online, and I can even use their app in case I get pulled over without my insurance card.

Excellent Policy Offers
It has a low deductible and a lower payment.

Excellent Overall
The company is reliable, easy to use, and provides an excellent affordable rate. Their coverage is excellent, and I can drive with peace of mind that in case anything happens, my car is covered.


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