Top Rated Florida Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
USAA 14
GEICO 13
Progressive 7
State Farm 7
CSAA 6
Allstate 6
Basin Insurance 6
COUNTRY Financial 6
Florida Farm Bureau Insurance 3
Nationwide 1
Direct General 1
MetLife 1

Recent auto insurance reviews


USAA Auto Insurance Reviews

Excellent Customer support
I'm able to get customer support whenever I need it, through phone or online. It's easy to access and they're always very kind and helpful when I need them.

Excellent Premium
Other insurance companies are always more expensive when I check my options. I get a discount with my company for paying in a lump sum instead of monthly, and all of the other discounts I get to add up as well and make it much more affordable than other companies.

Excellent Premium
I used to have Progressive for more money on a much worse plan with less coverage. Progressive also didn't come through for me when I needed them to after an accident that was not my fault so I chose to change coverage.

Excellent Overall
I can get the best price with them, and I get benefits for having been a member for a long time. No other company will give me the same amount of coverage for a more affordable price.

Excellent Overall
Because they are exclusive to Vets, cheaper, and rated as some of the best coverage available. Also, I have heard that they will cover valuables in your car, such as your bike is damaged in an accident.

Excellent Accessibility
I have easy access to my insurance company online, which is my preferred method for dealing with them. I also have easy phone access to them, which helps if I have questions or a claim to report.

Good Accessibility
Good services overall. Very easy to reach a representative. Provide help as needed. Good customer service overall. Easy to access information as required.

Excellent Accessibility
One of the things I like most about this company is that I can reach their customer support basically anytime I need them. I have not called them and had to hold for an extended time or failed to reach someone.

Excellent Policy Offers
USAA offers all the standard policy options that every car insurance company seems to offer, but they also make it easy to change things instantly online

Excellent Policy Offers
I am sure my company offers the same things other companies do.

Excellent Overall
I like the affordability of USAA, and also the fact that I can easily access my policy online and change it whenever I need to. Filing a claim is easy. I also like that their website is very secure and I don't worry about my account getting hacked.

Excellent Overall
I really haven't found anything that I don't like. They have always been very helpful to me in whatever I need.

Excellent Overall
The only thing I dislike about USAA is that sometimes their billing can be confusing. It can be hard to read the bill and decipher what I owe now, and what i'll owe later.

Good Overall
Good services overall. Very easy to reach a representative. Provide help as needed. Good customer service overall. Easy to access information as required.


GEICO Auto Insurance Reviews

Excellent Customer support
I've been very satisfied with the support from my Geico agent. When completing the initial registration it took less than an hour to get everything finalized and policy documents in my vehicle. We also needed to request some additional documentation for registration and they had everything I requested promptly. I recently renewed my coverage and again it was a quick and painless process.

Bad Premium
I did quite a bit of shopping and do so every other year. I have yet to get the same price from any other insurer. In addition, I have discounts with this company which I may lose should I transfer.

Excellent Premium
I came to Geico from Farmers. I recently moved to a new area and needed to update my coverage. I went to Farmers first for an updated quote because I was satisfied with their service in the past. They provided me a quote and I was shocked. It was nearly double what Geico quoted for identical coverage. Looking at a few other companies left me with Geico as a very competitive premium and reputable company.

Good Overall
I shopped around several years ago. I received the lowest payment from this company. I also have quick customer service regarding my estimate.

Excellent Overall
I had some quotes run from comparable companies and Geico came out to be the most affordable. They were prompt in their responses and business dealings so I chose their coverage.

Average Accessibility
I'm not sure it really matters as I don't have an use for a brick and mortar type facility. I pay electronically.Perhaps it would be different if I had a claim.

Excellent Accessibility
My Geico agent is a quick email away. All my emails have been answered promptly and accurately but should I need anything I know my agent's phone number and would not hesitate to call for clarification or help on anything needed.

Excellent Policy Offers
I think they have similar products, but better customer service.

Good Overall
They are consistent. Offer a wide variety of products and excellent customer service. The website ease of use is good as well.

Excellent Overall
The company is reputable with competitive pricing on the coverage I need. They are prompt in their communication and go out of their way to ensure my questions are answered and I have the information I need.

Good Overall
It does seem that I get a very slight increase every year. I suspect this is the cost of doing business, but I would be interested in devices for my car that monitors my driving and has my payment based upon my habits.

Excellent Overall
There is not much I dislike about the company currently. My interactions have been minimal but every time i've needed anything i've been satisfied. Should I need to file a claim, there may be issues that arise but I have no complaints with my current service.

Good Overall
I think that Geico offers about the same coverages as other companies but at a lower premium. They also offer discounts that benefit us.


Progressive Auto Insurance Reviews

Excellent Customer support
I have only used customer service a few times to assist me with changes to the policy. I found everyone I dealt with to be knowledgeable and very courteous i've never had the necessity to file a claim.

Excellent Premium
I found Progressive to offer the best rates, additionally, as each policy period elapses with no claims, my premium goes down by a small amount. I believe that I have gotten the best rate available.

Excellent Premium
It is fairly cheaper, for the other insurance companies, it was much higher and harder to work with.

Excellent Overall
I had been with a different insurer that I was losing faith with. Every time the policy period was renewed the cost went up, not by a large amount but by a small percentage, typically 5%. As the years went by what started out as a reasonable charge became atrocious. I was paying over $200 a month for two cars and when the last renewal rates upped my payment to over $230 a month I had had enough so I searched online for better rates. That was a number of years ago and today I pay around $46 a month for the same two cars. Quite a savings!

Excellent Accessibility
Today any company is either a phone call or a computer click away from their customers so I have never had a problem with contacting my insurer.

Excellent Overall
The most desirable quality they have is the low rates that they offer. That is what attracted me to them initially and has kept me with them over the years I have been a customer. I haven't had a lot of contact with them but every time I reached out to them I was completely satisfied with their response.

Excellent Overall
As of today, I have nothing negative to say about them. I am totally satisfied with what they offer and any interaction that I have had with them.


State Farm Auto Insurance Reviews

Good Customer support
I called one time when my stepfather had died and needed to know whether or not I needed to get insurance with a rental car and they answered my question right away.

Average Premium
I get more value with this premium. That is not to mention the other services and discounts I get with this company. It's hard to believe the others even exist.

Good Premium
We have shopped around and left the company years ago. We returned because we felt the ease of doing business with State Farm is worth a lot in our minds. We think their rates are very competitive for what coverage we receive.

Good Overall
The provided me with better rates than my former auto insurance company, progressive. I also got a bundle deal and multiple car deals which improved my rate.

Good Accessibility
I like how friendly they are and how accessible they are. Call or email basically at any time and they are really quick to answer. It is a very nice feature.

Good Overall
I like the ease in which I am able to contact them and get a reply generally within an hour. That level of response time is basically unheard of in most industries.

Good Overall
I don't really care for spending 1200 a year even though I make no claims, have had no accidents, don't get any moving violations and my car is almost 20 years old. I just don't get it.


CSAA Auto Insurance Reviews

Good Customer support
I slipped on ice, once, while opening my car door, and the edge of the door hit me in the face, breaking my glasses. I called my agent, and they bought me new glasses under the medical coverage on my policy, no deductible.

Excellent Premium
I think their rates are competitive with other companies. I have noticed that whenever other companies advertise lower rates on tv, AAA is never a company they compare themselves to. That tells me a lot.

Good Overall
I first chose them because this was the insurance my parents had. I've been with them now for over 40 years because they've given me no reason to change. Their rates are competitive, and their service is as good as anyone else's.

Excellent Accessibility
I like it. My agent knows me on sight and remembers my name. I can do almost every legal transaction with my car (transfer title, pay yearly fees, get my smog sticker) right there in the office, without having to go to the DMV. Their road service is unparalleled. I rest my case.

Good Policy Offers
The insurance company is very good for medical, collision, uninsured motorist, road service.

Good Overall
Quick response, competitive rates, great road service, competent and honest agent, local office, monthly billing, Via magazine, no trips to DMV for routine business.


Allstate Auto Insurance Reviews

Excellent Customer support
I have received several intros and updating emails from my local Allstate agent and he seems very friendly and professional.

Good Premium
When quoted the exact same premiums, no other car insurance was able to beat Allstate's rate. Progressive came the closest, but that was with including the in-car sensor and a discount that falls off after the first renewal.

Excellent Overall
When I compared prices after moving to a new state, Allstate had the best rate for the coverage I wanted. They also have a very good reputation, and I trust the company as a whole.

Excellent Accessibility
There are several local offices near me, which I appreciate. They also offer 24/7 phone customer support for both service and claims. So far I have had no issues.

Excellent Overall
I like that their motto "In Good Hands" is carried out at every level. I feel very protected, and I appreciate the value I am getting for the cost we are paying.

Excellent Overall
They have accident forgiveness after a certain amount of time after not having an accident, but they don't count any time, not with the company. So our counter starts at zero before we can get accident forgiveness.


Basin Insurance Auto Insurance Reviews

Excellent Customer support
We had hit a deer last year and they really acted quickly, They let me know what was happening and they paid our claims really quickly. The car was fixed fast and without a hassle.

Good Premium
I think that the premium is competitive and worth paying. I would always want a lower price but I think that the price is fair.

Excellent Overall
The company is local and was recommended by a friend of mine. We really like them they are friendly and really act fast when we need them.

Good Accessibility
I really think that the company is local so I can just stop in or give them a call. The people there really know a lot about the town so they are really helpful and understanding

Excellent Overall
I really love that they are local and very friendly. They take care of their people and make sure they are responsive. It's good to deal with them

Excellent Overall
The only thing that I don't like is that they use a third party vendor to insure the vehicles. Other than that I have no issues at all.


COUNTRY Financial Auto Insurance Reviews

Excellent Customer support
Customer support is always great. If my agent is in the office & I call with a question I get an answer right away. If I have a concern or question about my policy, there is a 24-hour center I can call in and so far they've been able to help me without referring me back to my local agent.

Good Premium
I have compared my policy with others several times; in fact, every time the price-point increased I checked the numbers. A lot of companies quote (online) always comes back with lower coverages, in spite of what I enter as desired coverage levels, and those quotes are always $100/200 per year either more or less than what I have. When I adjust their quoted coverages up to what I currently have, they're consistent $300/400 per year more than what I have.

Excellent Overall
I've had this insurance since I was added to my mom's policy when I started driving at age 16. I had previously been hit by a car that was insured by Country Companies and they treated my (single) mom very well, paid all medical bills promptly, and offered to either pay for a caregiver to take care of me while my mom worked at her job, or paid her to stay home & care for me. When I grew up and got out on my own I stuck with the company until I relocated to an area that had no Country Companies affiliations. I stayed with them for a couple of years until I moved back to my home area and resumed coverage with Country Companies. I stayed with them straight on through getting married, and only changed to another company when we relocated out of state. We stayed with that other company for less than a year; when we moved back to our local area and again went back to Country Companies. Country Companies has, again, been my auto insurer of choice since 1997 and I foresee no changes.

Excellent Accessibility
My agent's office is less than 10 miles from my door, and he is always available by phone, office, or even at my home if that is the most convenient for me.

Excellent Overall
I'm always treated with respect when I call; the office support staff and my agent make me feel like I'm important to them. I was really glad when they opened a claim center and offered the option of conducting their own damage appraisal rather than send me racing around looking for the reputable body shop. Any claim I've had has been settled quickly and fairly. I feel I am receiving a good value for my premiums.

Excellent Overall
The only thing that frustrated me was when my agent (who was my agent at age 16 with the exception of two moves) retired, he introduced me to my new agent and the next thing I know I got a card from the regional office assigning a new agent (not the one my retired agent introduced me to). My policies were handled at the regional level through 4 or 5 agent reassignments--it wasn't a hardship for me because the center is about 5 miles from my home. Feeling like I was being handed-off at the rate of a new agent every 2 years frustrated me, but the level of service never changed so here I am.


Florida Farm Bureau Insurance Auto Insurance Reviews

Good Customer support
The customer service is phenomenal. My agent is always available to talk to me and answer my questions. He also allows me to visit other branch offices to do paperwork.

Good Overall
I dislike that my premium fluctuates and I don't have a clear understanding as to why. I also wish I was able to quickly modify my policy or get quotes on an automated online system.

Good Overall
I like the great customer service and I love the premium offered by this company. They are the home company that has that small town feel that makes a customer feel comfortable.


Nationwide Auto Insurance Reviews

Excellent Overall
I chose this insurance company because they gave me very good rates for a good price. I have been with them for years. They have always been very fair.


Direct General Auto Insurance Reviews

Good Overall
I was looking for a company that would not charge an arm and a leg for adding a second car to the account.


MetLife Auto Insurance Reviews

Good Customer support
Have not had to file a car claim in years but when I did it was handled promptly.


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