Top Rated California Car Insurance Companies Based On Customer Reviews

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Car Insurance Ratings & Reviews

Company No Of Reviews Policy Offers Premium Customer support Accessibility Overall
AAA 12
Farm Bureau 12
GEICO 12
State Farm 12
Mercury Insurance 6
CSAA 6
Allstate 6
Ameriprise 6

Recent auto insurance reviews


AAA Auto Insurance Reviews

Excellent Customer support
AAA customer service has always been exceptional, in my personal experience. Every time that I have had to call them with a question or an issue, they have always been very professional and pleasant, and eager to help assist me with any needs that I have.

Excellent Customer support
My agent has always been extremely responsive to my communications and has always gone out of his way to help me in a timely manner. I have nothing but good things to say about him.

Good Premium
I think that my premium is comparable or lower to what I would pay with another competing company. Over the years, my premium has gone down incrementally, which I think is because I have been a loyal customer. I'm satisfied with the premium amount that I pay at the present moment.

Excellent Premium
I had Liberty Mutual prior to AAA and paid several hundred dollars more per year than I pay with AAA for comparable coverage.

Excellent Overall
I chose to go with AAA for my auto insurance policy, because they had the name recognition, and because they had a local branch near me at the time. I already had AAA roadside assistance and had used it in the past and was happy with the service, so I was willing to go with the same company for insurance.

Excellent Overall
I looked around while I was shopping for insurance for the cheapest option that still had the same amount of coverage I have always had but paid more for. I found AAA to be one of the most economical companies as far as the price at the time so went ahead and chose to try them out and have been very happy.

Excellent Accessibility
I like that I can stop into my local branch if I need to get questions answered. The best part about the local brick and mortar stores is that I can also get certain DMVV tasks accomplished - this is a BIG perk, in my opinion.

Good Accessibility
I am not too far from my insurance company office, however, it is still over a 20-minute drive. I would be nice to have an office closer to my home.

Excellent Policy Offers
I haven't shopped around much for other insurance providers, because I have always been happy with my current insurance. I feel like it is a reasonable price.

Excellent Policy Offers
They offer comparable coverage at a cheaper price most of the time. I feel like I am getting adequate coverage as far as monetary amount and I don't feel like I am getting ripped off.

Excellent Overall
I have never had a problem using AAA for my insurance provider, so I think I will likely continue to be a customer for the foreseeable future. Fortunately, I haven't yet had to file a claim with them, but they have always been great whenever I have had to reach out to them with questions. I also love that I can stop into a local branch instead of going to the DMV!

Excellent Overall
I like the fact that my agent is very accessible and that the pricing is very fair and consistent. They do not raise my rates each year by much and always are there if I have a question about something.


Farm Bureau Auto Insurance Reviews

Excellent Customer support
My agent is always available and makes all claims for me. When I a, getting a new car he sets up the new policy over the phone while I am signing papers for the car.

Excellent Customer support
I needed to make some changes to our policy, so I contacted customer support. They solved the issue right away with minimal inconvenience for me. The representative was helpful, friendly, skilled. I was happy with this

Good Premium
Compared to other companies my premiums are high. I could opt to have less coverage and get a better rate but I trust my agent when he says this is the policy I need.

Good Premium
The same coverage costs differently. We used to pay more for the same coverage provided previous insurance company. Moreover, we were obligated to buy their membership. So in total, it was significantly pricey.

Excellent Overall
I got this company initially because it is what makes father used and the policy transferred to me. I am still with them because my insurance agent goes above and beyond to help his clients. He makes himself available 24/7 to handle any issues I might have.

Excellent Overall
Good reputation, reasonable rates for insurance, available discount for bundle policies, discount for good driving (safety driving), easy to communicate, great customer service, easy to manage accounts online. There is no problem to make payments.

Excellent Accessibility
I love that they are always available when I need them. The few times I have had to file claims they were handled seamlessly and efficiently

Excellent Accessibility
I like pretty much everything for now. Our agent sends us some notes time to time reminding we could discuss new options. It means she is aware of her job. Also I like I can get the insurance card wherever I need it thru website

Excellent Policy Offers
I have full coverage plus a window and rental car add-on. Farmers are more money than other companies have advertised but their service makes the added cost worth it.

Excellent Policy Offers
It was easy to communicate and discuss necessary coverage compare to other providers. We switched from another insurance company because of this reason. The current company provided a good premium.

Excellent Overall
I like their agents this is why I have been with farmers for years and why I do not plan on leaving

Excellent Overall
Great customer service, easy to manage account and policies. The company provides reasonable rate and discounts if they available. In general, reputation is pretty good too


GEICO Auto Insurance Reviews

Excellent Customer support
I recently had an auto accident and they helped me out tremendously. They got me my money and went after the guy who hit me.

Good Customer support
They answer the phone and provide good customer service. I have not had any problems with them on the phone. My only complaint is that the roadside assistance can be a bit slow.

Excellent Premium
It is slightly less than other companies, which is why I went with them. But not by much.

Good Premium
It seems to be about the same. I have shopped around for other insurance, and for what I am paying, it seems to be the same.

Excellent Overall

Good Overall
They had the best prices and it was easy to register with them online. I have been with them for years and I have not had any problems.

Excellent Accessibility
They have good interaction. Like I said, they were there for me when I got in my accident and helped me through the whole process.

Good Accessibility
They are easy to reach and they do not put me on hold when I call. They make me feel like a valued customer, and I have little to complain about.

Excellent Policy Offers

Good Policy Offers

Excellent Overall
Good prices, good customer service. They keep in touch with me. They have good commercials.

Good Overall
They are reputable and easy to contact. I have not had any issues with them, and they seem just as good as any other company.


State Farm Auto Insurance Reviews

Good Customer support
Very good customer service by email, text, and phone

Average Customer support
I haven't really had to contact customer support for anything. However, I suppose that in that industry not hearing or having to talk to them is good news. My agent is very responsive though.

Good Premium
It's inexpensive, and it comes out automatically they bundled my policies and vehicles.

Average Premium
I feel that the premium that I am paying is average. The only thing that I would say makes a difference is me getting a good driver discount, but I believe that most companies do that now.

Good Overall
I went with this company because a friend recommended them. And my agent I met with was amazing and helped me and saved me money

Good Overall
There was an office near my house and I liked their commercials on TV with that one actor, JK Simmons. Also, their coverage is decent and in my price range.

Good Accessibility
Very accessible I have personal number and emails to my agent

Good Accessibility
My agent is very responsive and i've never had any issues or trouble getting in contact with them. I like how I can contact them either online or via telephone.

Good Policy Offers

Good Policy Offers
I would say they pretty much provide the same offerings as any other insurance company. Mainly I chose them for their close proximity.

Good Overall
Amazing company, not very expensive great customer service

Good Overall
I like that State Farm is a major insurance company with a good reputation. Also I like that they are easy to get a hold of and are pretty easy to work with.


Mercury Insurance Auto Insurance Reviews

Excellent Customer support
The customer support staff at this company is great. They are friendly and are focused on providing the best experience every time I call. They are always able to solve my problems and give me the answers I need, without having to spend forever on the phone.

Good Premium
My premium with this company is significantly lower than it would have been with any other provider. I am paying below $100 with them, whereas I would have been paying over $110 with the other Providers I received a quote from.

Excellent Overall
I had a great experience with them when I got into an accident with a person who had them as an insurance company. They were so much more caring and attentive to our needs than my own insurance company, so I was pleased enough to make the switch.

Excellent Accessibility
I like that this company is located in my same state, so I am able to access them during hours that are convenient to me. I have had providers in the past who were located on the East Coast, and it was always very difficult to call someone during business hours because of the time difference.

Excellent Policy Offers
They offer all of the average policy offerings (discounts, optimization of policy, etc.), for a much lower price than competing providers. They are also located in my own state, so they are so easy to contact if need be.

Excellent Overall
I like that I have the ability to customize my plan and that I was able to choose the policy specifications that were important to me. I like the friendly staff that is accessible when it is convenient to me. I like the ability to access my plan online also.


CSAA Auto Insurance Reviews

Good Customer support
I slipped on ice, once, while opening my car door, and the edge of the door hit me in the face, breaking my glasses. I called my agent, and they bought me new glasses under the medical coverage on my policy, no deductible.

Excellent Premium
I think their rates are competitive with other companies. I have noticed that whenever other companies advertise lower rates on tv, AAA is never a company they compare themselves to. That tells me a lot.

Good Overall
I first chose them because this was the insurance my parents had. I've been with them now for over 40 years because they've given me no reason to change. Their rates are competitive, and their service is as good as anyone else's.

Excellent Accessibility
I like it. My agent knows me on sight and remembers my name. I can do almost every legal transaction with my car (transfer title, pay yearly fees, get my smog sticker) right there in the office, without having to go to the DMV. Their road service is unparalleled. I rest my case.

Good Policy Offers
The insurance company is very good for medical, collision, uninsured motorist, road service.

Good Overall
Quick response, competitive rates, great road service, competent and honest agent, local office, monthly billing, Via magazine, no trips to DMV for routine business.


Allstate Auto Insurance Reviews

Good Customer support
I work with a family friend at Allstate and I trust that he gives us the best rates. I have done my research online and can confirm that is the case. I just started using this insurance brand but I know that if I have an issue, I have 24/7 customer support, even if I'm out driving at 3 am and my car breaks down.

Good Premium
Like I said in the earlier writing, the similarities in auto coverage between Allstate and Farmers and other insurance companies are pretty much the same. I went with Allstate because it's less expensive than Farmers but more expensive than the no-name brands. I have a family friend that works in Allstate too, so I am able to trust his senses better than a stranger.

Good Overall
I've used Farmers for the majority of my driving life, but it got way too expensive. I got into an accident when I first started driving and my insurance rates skyrocket. I was paying $1k every 6 months. When I switched to Allstate, I'm now paying $700 every 6 months. I chose these companies because they are reputable compared to a GEICO or other cheaper brands.

Excellent Accessibility
I like the accessibility of my insurance company. I can contact them at any time of the day, but I haven't had to yet. Knock on wood! But I know that if I had to, I would receive top-notch accessibility. Also, the signup process for the insurance was seamless and easy.

Good Policy Offers
The offerings are pretty standard but were cheaper than what I bought before. Two-way collision, medical coverage, emergency roadside service, etc

Good Overall
Overall, it's a great company. They are easy to access, a cheaper option that I used in the past, and their online portal makes it easy for me to retrieve any information I need (such as insurance cars, next payment due, etc). I would definitely recommend to a friend or family member.


Ameriprise Auto Insurance Reviews

Good Customer support
I've had to use customer support a handful of times from my insurance company. When I opened up 3 claims I had to call them and they were always available 24/7. They were really quick to follow up with my with adjusters and also allowing me to select my own repair shops. They also have been very positive for other accidents that didn't involve another motorist such as just damages from natural elements and hitting an animal. They were good in getting me rentals as well as following up with the status of the work being done to my vehicle. They also were very timely in their sending of reimbursement checks and various other adjustments afterward when I had received my repaired vehicle back.

Good Premium
This seems to be very similar if not the same as my previous insurance company. I feel that the coverage is almost the same as I cannot tell the difference in the coverage I am currently getting to my previous coverage from Triple A.

Good Overall
I opted for Ameriprise because it was offered through Costco Membership and it provided me with the best rates for all the coverages I needed for my automobiles.

Excellent Accessibility
I like the friendliness from the representatives I have spoken to from my insurance company. They all seem to be very knowledgeable and honest. They were quick to tend to my needs and made me feel very comfortable about the whole process each time I had to open a claim. They were able to answer questions well and they were able to provide good advisory information to let me proceed with the process smoothly.

Excellent Policy Offers
As far as I know, Ameriprise's company policy offerings are comparable and along the same lines as other insurance providers. I was with Triple-A prior and I do not notice a difference in their policy offerings.

Good Overall
I like how the company is very active and attentive to my needs. I like how they are quick to respond to me. I enjoy the good rates I get from their coverage and I really like how they do not bother or pester me throughout the year. If I need something I can call them otherwise I feel a sense of freedom and confidence knowing they're there when I need them.


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